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PART-TIME English Customer Service Agent (WORK FROM HOME)



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Are you…

  • A Canadian resident living in:
  •         Manitoba, New Brunswick, Newfoundland, Nova Scotia, Ontario, or Saskatchewan?
  • A natural customer advocate who enjoys helping people?
  • Tired of long and expensive commutes?
  • Looking to improve your work/life balance?
  • Looking for part-time work?
  • Do you want to work for a company that rewards hard work?

 

If this sounds like you, we’ve got an exciting career opportunity for you!

In this part-time permanent role, you will support customers of a Canadian retailer who believes moments of joy, endless possibilities of fun and the wonder of imagination all happen through play. In this role you will assist inbound callers with information about online orders, product questions, registries, and other customer service-related concerns. The focus is on creating satisfied customers and solving their problems through a friendly and personal response. Because you’ll work independently from home, you’ll need the discipline and ability to work remotely with your co-workers and supervisors.

 

What we offer you:

  • 100% work at home, including training 
  • Competitive wage (varies by province - outlined in application)
  • Monthly Performance Bonuses
  • On-going skill development and Career Growth opportunities

Requirements:

  • You must be at least 18 years or older
  • High School Diploma or equivalent
  • Ability to successfully pass a criminal background check
  • Excellent English written and verbal communication skills
  • Previous call center and work at home experience preferred 
  • Courteous, friendly and high level of professionalism
  • Willingness to follow procedures and adhere to policies
  • Ability to multi-task and navigate applications while talking to customers on the phone
  • Ability to thrive in a fast-paced work environment
  • Able to actively listen to customer needs and demonstrate empathy
  • Strong computer knowledge and skill
  • Ability to work a minimum of 20 hours a week; including weekends and holidays
  • Ability to work the first 60 days of employment without additional time off (other than scheduled off days)
  • Ability to work a variety of shifts influenced by current business needs; your schedule may include evenings, weekends, and/or holidays
  • Must live and work in one of the following provinces: MB, NB, NL, NS, ON, or SK

 

Home Office Requirements

You must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift. (Conflicting responsibilities may include caring for a family member)     

Your home office must have DSL or Cable Internet that is hardwired into a modem/router via Ethernet. 

  • (Dial up, Wireless, or Satellite internet service cannot be used)
    • Minimum download speed 5 Mbps
    • Minimum upload speed 1 Mbps
    • Ping less than 100 ms     
  • Ability to provide a wired noise cancelling USB headset 
  • Webcam is required 
     
  • windows desktop or laptop that meets the minimum requirements (below):
    • Minimum CPU Clock Speed – 1.5 GHz (1500mhz)
    • Compatible processor (2 cores of higher)
      • Incompatible Intel processors (Celeron & Pentium D)
      • Incompatible AMD processors (Athlon X2 & Sempron)
      • Mobile Processors (denoted as M) are incompatible
    • Operating System – 
      • 64-bit and Windows 10 Professional, Enterprise, or Education
    • Minimum Memory – 4GB RAM
    • Storage – Hard drive must have at least 10GB of free space
    • Ports – Minimum 1 USB 2.0 port
    • Minimum CPU Clock Speed – 1.5 GHz (1500mhz)
    • Compatible processor (2 cores of higher)
      • Incompatible Intel processors (Celeron & Pentium D)
      • Incompatible AMD processors (Athlon X2 & Sempron)
      • Mobile Processors (denoted as M) are incompatible
    • Operating System – 
      • 64-bit and Windows 10 Professional, Enterprise, or Education
    • Minimum Memory – 4GB RAM
    • Storage – Hard drive must have at least 10GB of free space
    • Ports – Minimum 1 USB 2.0 port

 

About Transcom

Transcom is an innovative global leader specializing in providing outstanding customer experiences. We are passionate about creating smarter people experiences, everyday. We provide customer service, sales, and technical support solutions to some of the biggest international brands via 50 global contact centers in 20 countries and our vast network of remote agents throughout the United States and Canada.  Our Work From Home employees live and work across 29 states and 6 provinces in North America.  

We are passionate about people and look forward to meeting you!

 

APPLY NOW!