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Junior IT Systems Administrator



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The Junior IT Systems Administrator is responsible for maintaining the high standards of service delivery in respect of support to a major Transcom client in the United States. This role is located in our Denver, Colorado office and will work as part of the IT Workplace & Site Enablement Team, covering various duties including but not limited to the below, working towards set objectives in a timely and quality manner. 

 

Role Responsibilities:

  • Provides administration and maintenance of IT hardware and software in production in conjunction with cluster and the various product house teams.
  • Provides additional support for all applications and technologies that are site, or country specific in conjunction with the various product house teams.
  • Executes deployment of IT solutions in their region according to specifications and procedures from Regional and Global  teams as well as IT Architects.
  • Coordinate, together with the product house teams, to ensure compliance with the Organization's IT standards, policies; ensure the application of hardware and software security standards and procedures in accordance with organizational policy.
  • Collaborates with cluster IT management, central IT, IT Governance in the management of cluster IT infrastructure, such as desktops, printers, servers, software, asset inventory and standard network services.
  • Participates in the operation and maintenance of departmental/cluster production and administrative applications.
  • Apply security policies, participate in the implementation of measures defined for this purpose and monitor compliance therewith.
  • Monitor and assist when necessary to ensure effective co-ordination of first-line and corporate and global IT Service Delivery services to users.
  • Maintain close working relations with representatives of Contractors and Technology partners for new service/equipment quotes, after sales licenses and warranty support.
  • Provide support to users, incident resolution and advice on the correct use of the system.
  • Recover damaged or eliminated files implementing preventive action in turn.
  • Maintain documentation for site/client technical infrastructure.
  • Perform other IT related duties as required.

Additional responsibilities may be added as business needs change and expand.

 

Qualifications and Experience:

  • A High School Diploma or equivalent 
  • Organizational and critical thinking skills
  • An ability to adapt, prioritize and multi-task unsupervised.
  • Excellent verbal and written communication skills
  • Proficient with Excel and/or Google Sheets including capturing and recording data, using shortcuts and formula functions, building charts/graphs, sorting and filtering data, and utilizing pivot tables.
  • Experience with both Office 365 and Google (G-Suite)
  • Talent for recognizing opportunities for process improvement
  • Be client focused with a great “can do” attitude and a willingness to assist with a variety of tasks as they come
  • Proven customer service phone skills
  • Strong interpersonal skills, including the ability to work with a variety of personality types.
  • Strong attention to detail and ability to maintain a high level of accuracy
  • Strong problem solving skills

Information technology Experience

  • MacOS, iOS: High level.
  • MDM Experience (macOS, iOS): High level.
  • Office package (Word/Excel/PowerPoint): Intermediate level.
  • Google Apps: High level.
  • E-mail Communication: Intermediate level.
  • Operating Systems - Intermediate/High level.
  • Networks and Communications: Intermediate  level.
  • Periphery devices and components: High level.
  • Databases - Intermediate level.
  • Splunk Experience: Intermediate level.
  • Python Experience: Intermediate level.

To be successful in this role, you must:

  • Be self-motivated and commercially minded.
  • Take ownership for quality, competence, and commitment.
  • Detailed-oriented
  • Enjoy/thrive on autonomy and be results focused.
  • Be highly motivated and prepared to work hard.
  • Have high personal energy and enjoy a lively environment.
  • Be highly flexible and welcome change/improvements
  • Maintain a clean and organized working environment

 

Job Type: Full-Time

Location: Denver, CO

 

Click HERE to APPLY!