- Do you love exploring the ways technology helps you do all your favorite things?
- Do you love helping people and sharing your knowledge?
- Do you want to grow your career with a company that rewards your hard work?
- Do you want to improve your work / life balance and work from the comfort of home?
In this Full-Time employee role, you’ll work comfortably from your home office to be the friendly voice of our Telecommunications client and support their customers with their smartphones, tablets, and computers. You’ll take inbound phone calls and use your technical expertise, and passion for outstanding customer service, to answer questions about products, services, or troubleshoot technical issues to find solutions.
We’ve got an exciting career opportunity for you, if you can:
Effortlessly engage with callers, actively listen, analyze, and isolate tech issues
Comfortably navigate multiple applications to research solutions
Multitask in systems while patiently providing step-by-step instructions
Calmly provide conflict resolution and navigate frustrated customer situations
Work independently with discipline and motivation to succeed in a virtual environment
Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers.
Work at a desk, wearing a wired headset, while talking to customers in a high-volume, fast-paced, and sometimes stressful environment
What's In It For You?
Position as a Transcom employee (not an independent contractor)
Computer for this role is provided by Transcom
Health Benefits for you and your family
401(k) Investment options with employer match opportunities
100% work at home, including training
Employee Assistance Program
Ability to develop your skills and grow your career
An opportunity to work for a company passionate about people
At least 18 years or older
High School Diploma, or equivalent
Able to successfully pass a criminal background check
Able to work a full-time work week of 32-40 hours, with overtime opportunities as needed
Able to maintain 100% strict adherence to the assigned schedule
Able to work a variety of shifts, including: evenings, weekends, and holidays
Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
Strong computer knowledge, including ability to accurately type at least 40 wpm
Excellent English written and verbal communication skills
Courteous and friendly with high level of professionalism
Willingness to follow procedures and adhere to policies
Able to multitask applications while talking to customers on the phone
Able to thrive in a fast-paced work environment
Able to actively listen to customer needs and demonstrate empathy
Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate in a prolonged setting.
Experience in a technical support role or troubleshooting technical issues preferred
Previous call center and/or work from home experience preferred
Must live and work in one of the following states:
AL, AR, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, MO, NE
NV, NH, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI
Home Office Requirements
For this Advisor position, Transcom provides you an all-in-one computer, monitor, and headset. The computer contains a built-in webcam that is required to be used for training and meetings. Although the computer is provided if you are hired, you will need a home desktop or laptop computer that is hardwired using an Ethernet connection to complete the typing and internet speed assessments during the application. This is a requirement to be considered for this employment opportunity.
You must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift. (Conflicting responsibilities may include caring for a family member)
Your home office must have a DSL, Fiber, or Cable Internet that is hardwired into a modem/router via Ethernet. (Dial up, Wireless, Mobile Hotspot, or Satellite internet service cannot be used)
- Your hardwired internet connection must meet the minimum speed requirements:
Ping - 100 ms or less
Download speed - 20 Mbps
Upload speed - 3 Mbps
What to Expect?
Listen below to hear a sample of the types of calls you'll handle when you join our amazing team!
Call Sample 1: https://dreambroker.com/channel/63uahzra/o30vts80
Call Sample 2: https://dreambroker.com/channel/63uahzra/3blz915a
We are a global network of 26,000 local specialists, across 22 countries, passionate about providing outstanding customer experiences. Equipped with intelligent technology, we strive to be one step ahead of the newest trends as we support the customers of over 200 international companies in a variety of industries. From reactive trouble-shooting to active solution finding. It's what we call smarter people experiences.
We are the voice of our clients. We are Transcom.
Right now, we are growing our virtual footprint in North America and currently hire remote employees in 32 states and 6 Canadian provinces. Proud to be recognized by FlexJobs as #17 on their list of the Top 100 companies to watch for remote work in 2020.
We are passionate about people and look forward to meeting you!