We are a global network of local specialists
We are the voice of our clients. Equipped with intelligent technology, we are a global network of local specialists, ambitious about making things work. We continuously evolve to be one step ahead, anticipating the newest technology and trends to create a new way to customer experience. From reactive trouble-shooting to active solution finding. It's what we call smarter people experiences.
We are 27,000 customer experience specialists, at 50 contact centers and a large network of home agents, across 20 countries, delivering services in 33 languages to international brands in various industries. We are Transcom.
Making life simpler by creating smarter people experiences
We are the voice of our clients
– A global service partner who combines passionate human talent with intelligent technology to create smarter people experiences
Passionate about creating smarter people experiences every day
What this means to our…
Interactions that make their lives easy today and every day
Customers who enjoy more, buy more, and come back often
Deeper relationships, inspired employees
An engaged, skilled, and enthusiastic workforce is key to be able to create smarter people experiences and excellent customer service. We understand the value of supporting high performing employees, retaining and investing in our talents.
We offer our employees a stimulating working experience and robust career development opportunities to continuously improve our employees’ skills and foster innovation.
Through our internal career and leadership programs we successfully transform our employees into excellent future leaders and specialists.
Our digitalized recruitment process is an efficient and objective way of making sure we and our prospective employees are a good fit for each other while minimizing any risk of prejudice.
We are proud of the role we play in the lives of our current and former employees. Providing a platform for career development for young talents, our customer care specialists learn to strengthen their communication and technology skills in a dynamic environment.
We are continuously improving, evaluating best practices to achieve more consistent results and outcomes. By doing this, we are driving world class performance and delivery positioning Transcom as one of the key players in the outsourcing and customer experience industry.
Our CSR program Transcom Cares consists of three focus areas: people development, equality & diversity, and community engagement.
We aim to create honest, flexible, safe and comfortable working environments where our people can develop their careers and thrive in their working lives.
We are a forerunner in equality and diversity, focused on attracting and retaining top talent to build a truly global company prepared to meet and deliver towards diverse business cultures in all corners of the world.
We have a strong commitment to the communities in which we operate. Many of our community engagement activities depend on our employees’ passion to contribute their time and energy, making us all proud to work at Transcom.
Transcom fully supports the ten principles of the UN Global Compact with respect to human rights, labor rights, environmental care and anti-corruption work.
Michael was appointed President & Chief Executive Officer in 2017.
Immediately prior to joining Transcom, Michael was Venture Partner and investor at FinLeap, a Berlin-based company builder specialized in fintech. Before FinLeap, Michael chaired Arvato Financial Solutions and developed an international full-service financial BPO Player, recognized as an industry leader by several leading rating agencies. He is also one of the founding members of Startupbootcamp fintech in London, chairs the supervisory board of Datalovers AG and has mentored senior executives on their digital journey at Bernotat & Cie.
Michael studied at the European School of Business, ESB Reutlingen and at the Middlesex University Business School.
Jonas Dahlberg joined Transcom in June 2019 as Chief Financial Officer (CFO).
Before joining Transcom, Jonas was the CFO for Sweco Group. He was previously President of Sweco Russia and Sweco’s director of business development. Before joining Sweco in 2008, Jonas was Associate Principal at McKinsey & Company.
Jonas holds an M.Sc. in engineering physics and a B.Sc. in business administration.
Eva Wikmark Walin
Eva Wikmark Walin
Eva Wikmark Walin has extensive experience working with Global HR and talent management, talent acquisition as well as transition and transformation management (M&A) with many years in IBM Global Services amongst other companies. Her background is Senior managing consultant, Nordic and European business leader, HR director as well as Global Customer Service director within the IT and Telco industry since 25 years.
Business economics and psychology studies contributes to a degree within cognitive behavior therapy where her passion shows for leadership development, people and culture as certified coach and leadership trainer.
Eva has a career as professional board member, she is part of the Advisory Board for Executive Hub in Stockholm as well as the Founder of a non profit organization supporting Orphanages in Estonia, due to her Estonian origin.
Stefan joined Transcom in September 2018, as Chief Technology Officer. Stefan has a background within Computer Science and Software Engineering, and his career spans notable positions in well-known brands as well as startups, such as Business Area Manager for Cybercom Group, CIO for Sweden’s largest MSO/ISP Com Hem AB, and most recently, VP Connected Consumer Solutions Electrolux, where he previously served as VP of Operations and Technology.
Mark joined Transcom in 2009 as Senior Director for UK & European Accounts based in the Philippines. More recently, Mark was Country Manager for UK & Asia Pacific Accounts with responsibility for both the operational delivery and client relationship management of major UK, Australian and New Zealand clients serviced out of the Philippines. Mark was appointed General Manager Asia & UK in June 2016, and most recently CEO, Global English Region, in January, 2018.
Prior to joining Transcom, Mark held senior positions in organizations such as Tiscali Telecom, UK Broadband (A PCCW Subsidiary), The Telegraph Group, Nextcall, and BT Cellnet & Optimal Communications. Mark has over 25 years' experience within the telecom and BPO industries.
Mark joined the British Army straight from school where he trained in the Royal Corps of Signals.
Steffen Bagge joined Transcom as the Chief Operating Officer Europe in August, 2019. He has over 14 years’ experience of leading roles within BPO and sales operations. Steffen is experienced in driving transformational changes and has a proven track record in driving substantial growth and improving performance.
Before joining Transcom, Steffen was SVP, Head of Customer Contact Centers at YouSee and TDC and was a part one of the biggest digital transformation projects in Danish history. Prior to TDC Steffen held the position as Country Director, Head of Nordics at Sitel.
Steffen has also co-founded and held the position as Member of the Board of Plecto, a real-time business intelligence dashboard, now operating in 60 countries.
Steffen holds a BA in Business Administration from Copenhagen Business School.
Pernilla joined Transcom in 2018 as General Manager for the Nordics. She has more than 20 years of experience from the Telecom and Service industry and in driving change in commercial organizations.
Prior to joining Transcom, Pernilla was Chief Commercial Officer for Cabonline Group, responsible for customer service, communication, marketing and sales for all brands within the Group. Before Cabonline, Pernilla spent 19 years at Tele2 in various senior positions, most recently as Communications and Marketing Director.
Pernilla holds a Master of Law from Stockholm University, Sweden.
Juan’s experience in the contact center industry spans more than ten years. In recent years, he has been responsible for operations in various countries and regions, e.g. in Iberia, Latin America and EMEA.
Juan’s extensive career with Transcom began in 2002 and, after a short period as Director of Operations for another company in the industry, he rejoined Transcom in 2016 as Country Manager for Iberia, with responsibility for operations in Spain and Portugal.
Juan holds a Degree in Law from the Complutense University of Madrid, an MBA from the University of León and a GMP (General Management Program) from IESE Business School.
Gianluca joined Transcom in 2012 as Head of Finance in Luxembourg, with responsibility for Transcom Group’s accounting and controlling, financial statements and consolidated financial statements. Since then he has held increasingly important positions, and advanced to his current position as GM Italy Cluster in January, 2018.
Prior to joining Transcom, Gianluca gained experience in several industries such as Communications, Insurance, Fashion and Energy where he played different roles in the finance area, such as Internal Auditor and Group Controller. He served large organizations like Falck Renewables, H3G, Prada, PwC and the Unipol Group.
Gianluca holds a Masters Degree in Business and Administration from the Bocconi Business School in Milan.
Robert joined Transcom in April 2019 as General Manager for the Central Cluster.
Prior to joining Transcom, Robert spent ten years in leading positions at arvato Bertelsmann AG, including establishing and managing the country organizations in Latin America. He continued his career as the Managing Partner for BPO at Accenture and held the position as COO and interim CEO for ExtraEnergie Group in Germany. Robert most recently co-founded and held the position as Managing Director at Terram Energy, a startup energy supplier in Germany focusing on the consumer and SME markets.
Robert holds a BA in International Management from the International Partnership of Business Schools (IPBS).
Elected to the Board in 2015, chairman since 2017
Other assignments: Chairman of the board of directors of Dustin Group AB, Dometic AB and Terveystalo Oy, and board member of Securitas AB.
Previously the chairman of the board of directors of Byggmax Group AB, Svedbergs i Dalstorp AB, Sanitec Oy, Granngården AB, Munksjö AB, Munksjö Holding AB, GG Holding AB, Carnegie Holding AB and Carnegie Investment Bank AB as well as board member in Cramo Oy, Munksjö Oy and WPO Service AB.
Mr. Cappelen holds a MSc in Economics from Uppsala University.
Nationality: Swedish citizen
Other assignments: Member of the board of Meltwater Group
Mattias Holmström is a director at Altor Equity Partner AB. In addition, Mattias Holmström is a board member of Meltwater Group. Mattias Holmström holds an MSc in Industrial Engineering and Management from KTH Royal Institute of Technology.
Nationality: Swedish citizen
Other assignments: Board member of Carnegie, CTEK, Gelato Group and Nova Austral.
Klas Johansson is a Partner at Altor. Previously, Klas was an employee of McKinsey & Company and has served as board member of Ewos and deputy board member of Lindorff.
Mr. Johansson holds a MSc from the Stockholm School of Economics.
Other assignments: Board member BTI Studios
Fredrik Nylander is technology advisor at Lakestar, Zürich. He was previously CTO/EVP of Tumblr and Oscar Insurance in New York.
Eivind Roald is an industrial advisor with Altor Equity Partners. He previously served as Chief Commercial Officer and Executive Vice President at SAS AB since 2012. Before he joined SAS he was the Managing Director for Hewlett-Packard Norway from 2005-2012.
Alfred von Platen
Alfred von Platen
Alfred von Platen was until December 2018 the CEO of Xzakt Kundrelation AB. Before that, he had a position as Marketing manager at the London Stock Exchange Nordic Regional Office. Previously 25 years entrepreneurship within the Finance and Customer Service industries.
Altor is a family of private equity funds focused on investing in and developing medium sized companies to create enduring values and make a real difference as a valuable partner for owners and managers in building world class companies. Leading international institutional investors have committed a total of EUR 5.8 billion to the four Altor funds. Altor actively seek to build and develop businesses in partnership with the prior owners and have achieved such co-ownerships in a majority of their investments.