The Traits of a Star Performer
The economy of scale, business risk mitigation, cost advantage, utilization improvement, and superior competency are factors that have led to the growth of the global BPO industry, and are also the areas where CX specialists have to differentiate themselves to stay competitive.
This is why Transcom has invested heavily in key strategic areas in the last years, with the aim of delivering exceptional operational performance by increasing capacities, diversifying our footprint, increasing our digital capabilities, and investing in continuous innovation.
We are happy to see that our investments and hard work are paying off. New clients want to partner with us, long-term partners recognize and award our efforts, talents want to join and contribute to our journey, and we receive recognition from owners, investors, and analysts. The latest recognition is the Everest Group’s Peak Matrix Assessment where Transcom has been named a Star Performer:
“Transcom, a Major Contender and 'Star Performer’ in the Everest Group CXM PEAK Matrix®, has established itself as a strategic CXM partner for clients, especially for digital-native enterprises, with its comprehensive suite of proprietary and third-party CX solutions (T:Universe) and global delivery capability, with a strong presence in Europe,” said David Rickard, Vice President, Everest Group. “It fosters innovation through innovation hub T:Labs and supports clients in digital transformation through various technologies, such as asynchronous messaging, chatbots, translation, RPA, conversational automation. Transcom also offers advisory services such as customer journey mapping, process design, business and operational assessments, and market and insight research.”
The investments we made to increase our digital capabilities and elevate our innovation hub have been recognized not only by research firms but by impressive global brands, especially in the E-commerce and Tech space - which make 40% of our business today.
We are beyond proud of these achievements and are looking forward to further develop relationships with current and future clients, and use our extensive digital capabilities to improve their customer experience.