Passionate about creating smarter people experiences every day

Don Berryman Jun 25th, 2020 Business & Performance

3 reasons to outsource your customer service

“Why would I want to outsource my customer service?” is a question we quite often get asked. Of course, there are many different answers, depending on your company’s unique needs. In this blog post, we’ll take a look at three reasons why you might want to outsource your customer service!

Oliver Cook Apr 27th, 2020 Perspectives

Food and grocery deliveries are here to stay, but CX must improve

Both food and grocery delivery have matured a lot in the past five years, but the COVID-19 coronavirus pandemic has caused volumes to spike and is likely to create a permanent behavioral change in customers.

Helene Ruda Feb 18th, 2020 People

Transcom strengthens North American leadership team

Transcom, the international customer experience expert with leading on-, near- and offshore services and an extensive network of work at home agents in the North American market, is now s...

Robyn Tantoy Feb 17th, 2020 Business & Performance

Transcom appointed Career Company 2020

Each year, Career Companies selects 100 employers who, for students and young professionals, are most attractive to pursue a career in Sweden. About 1,000 companies, government agencies, authorities and municipalities are in the sample. When the Career Companies are now presented, Transcom is one of the selected companies in 2020.

Peter Tetlow Jan 30th, 2020 Business & Performance

E-commerce and our flexible customer service solutions

Customer service is very important for e-commerce, especially if there is no physical store for customers to turn to. Thanks to our bell-clean solutions, we are ready to take over the baton and help you succeed in the starting field.

Peter Tetlow Jan 30th, 2020 Business & Performance

High quality with proper follow-up

One thing that makes us stand out from the crowd is that we never miss a follow-up. In this way, we ensure that customer service always maintains quality and efficiency at a high and steady level.

Peter Tetlow Jan 30th, 2020 Business & Performance

Outsourcing - the smartest thing you can do

Outsourcing to Transcom is taking the help of someone with several years of experience in customer service, who has had many years to learn from the industry and continues to develop.

Helene Ruda Jan 16th, 2020 People

Transcom Named A Top 100 Company to Watch for Remote Jobs in 2020

For the second consecutive year, Transcom is proud to have been recognized on FlexJobs’ annual list of the Top 100 Companies to Watch for Remote Jobs in 2020 Once again, Transcom has bee...

Peter Tetlow Jan 15th, 2020 Business & Performance

Sales + Customer Service = $ Qty

It is important to be there for the customer when they need it most. E-commerce's Achilles heel is right there - when the answer to the question does not exist and there is no one to ask. With the help of customer service, even the most confused customer can complete their purchase.

Robyn Tantoy Jan 15th, 2020 Business & Performance

Engage customers and employees with gamification

Gamification is an innovative solution that, with its proven ability, improves the commitment and motivation of your employees or customers, while increasing their knowledge and development.

Roberta Schiappadori Nov 27th, 2019 Business & Performance

PayPal and Transcom awarded for Customer Experience… twice!

PayPal Customer Service has been awarded twice, first for the Italian market by KPMG and then again for the French market by BETC Digital Transcom and PayPal have been working together si...

Roberta Schiappadori Oct 31st, 2019 Business & Performance

Transcom Presents to PayPal’s Senior Leaders at their Global Partner Summit in Manila

Transcom actively participated in the annual PayPal Global Partner Summit, held in Manila, Philippines.

Adrian Millington Oct 24th, 2019 Business & Performance

Why you need to digitize your customer service

Before the problem is at your doorstep

Adrian Millington Oct 24th, 2019 Business & Performance

Three ways to reduce staff turnover on your customer service team

Are you struggling with high staff turnover within your customer service team? You are certainly not alone. Salary levels, work hours and competition in the labor market are some of the most common reasons for high staff turnover in our industry. In this blog post, we will discuss ways that you can
reduce staff turnover through recruitment, competence development and outsourcing.

Adrian Millington Oct 24th, 2019 Business & Performance

The difference between good customer service and poor customer service

Is it enough to simply measure customer satisfaction? You will get the best outcome if you focus on measuring not just the customer’s needs, but also ensuring that you are maintaining a...

Adrian Millington Oct 24th, 2019 Business & Performance

Rout the competition with spectacular customer service

Can excellent customer service be a tool to increase your competitiveness? Definitely! In this blog post, we will discuss why a poor customer experience can cost you more than a potential customer – and provide your competitors with new business.

Adrian Millington Oct 24th, 2019 Business & Performance

How to reduce your customer service costs

There are plenty of things you can do on your own to improve your customer service. In this blog post, we will discuss ways that outsourcing can help you can reduce your staff turnover, streamline costs and measure your customer service costs.

Adrian Millington Oct 24th, 2019 Business & Performance

How to measure (and increase) customer satisfaction

When measuring customer satisfaction, it is important to consider multiple facets of the customer experience – not just the quality of help the customer received during a support call. But how do you actually design a good customer survey? What questions should I include and through which channels? In this blog post, we will share some valuable pointers on working proactively to ensure customer satisfaction in your business.

Adrian Millington Oct 24th, 2019 Business & Performance

How poor customer service affects your company

A lack of good customer service has a negative effect on the company – we take that as a given. But how big an impact does it actually have on factors like growth and profitability? In this blog post, we will discuss ways in which you can use your customer service efforts to maintain your existing customer base and bring in new ones.

Adrian Millington Oct 24th, 2019 Business & Performance

Increased accessibility when MediaMarkt outsourced its customer service

Are you curious to see how a collaboration with Transcom works in practice? In this blog, Mia Lundholm, Customer Care Manager at MediaMarkt, talked about the course of events in the company after they decided to outsource their customer service.