Robyn Tantoy Jan 15th, 2020 Business & Performance

Sales + Customer Service = $ Qty

It is important to be there for the customer when they need it most. E-commerce's Achilles heel is right there - when the answer to the question does not exist and there is no one to ask. With the help of customer service, even the most confused customer can complete their purchase.
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Adrian Millington Oct 24th, 2019 Business & Performance

Three ways to reduce staff turnover on your customer service team

Are you struggling with high staff turnover within your customer service team? You are certainly not alone. Salary levels, work hours and competition in the labor market are some of the most common reasons for high staff turnover in our industry. In this blog post, we will discuss ways that you can
reduce staff turnover through recruitment, competence development and outsourcing.
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Adrian Millington Oct 24th, 2019 Business & Performance

How to measure (and increase) customer satisfaction

When measuring customer satisfaction, it is important to consider multiple facets of the customer experience – not just the quality of help the customer received during a support call. But how do you actually design a good customer survey? What questions should I include and through which channels? In this blog post, we will share some valuable pointers on working proactively to ensure customer satisfaction in your business.
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Adrian Millington Oct 24th, 2019 Business & Performance

How poor customer service affects your company

A lack of good customer service has a negative effect on the company – we take that as a given. But how big an impact does it actually have on factors like growth and profitability? In this blog post, we will discuss ways in which you can use your customer service efforts to maintain your existing customer base and bring in new ones.
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Adrian Millington Oct 24th, 2019 Business & Performance

5 scenarios your customer service employees typically encounter

Working with customer service can be very rewarding, but at the same time, very, very challenging. One minute your employees are being showered with praise for resolving a complicated issue, the next they are greeted by a frustrated customer who is refusing to listen to them. In this blog post, we will go over five scenarios that we think most of your customer service staff will recognize. A great read for those who would like to get to know their staff and the challenges they face a little better.
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Adrian Millington Oct 24th, 2019 Business & Performance

3 reasons to outsource your customer service

“Why would I want to outsource my customer service?” is a question we quite often get asked. Of course, there are many different answers, depending on your company’s unique needs. In this blog post, we’ll take a look at three reasons why you might want to outsource your customer service!
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Stefan Berg Sep 16th, 2019 Innovation

Happy birthday T:Labs!

To meet the demands of a fast moving industry and be at the forefront of innovation to help our clients grow, we are now announcing the birth of T:Labs, an innovation hub that is cross fu...

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Helene Ruda Jun 10th, 2019

Transcom awarded Best Cloud Implementation

In the grand finale of the annual Interactions EMEA conference, NICE announced the winners of the CX Excellence Award, five organizations that excelled in the delivery of service and leve...

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