Robyn Tantoy Feb 17th, 2020 Business & Performance

Transcom appointed Career Company 2020

Each year, Career Companies selects 100 employers who, for students and young professionals, are most attractive to pursue a career in Sweden. About 1,000 companies, government agencies, authorities and municipalities are in the sample. When the Career Companies are now presented, Transcom is one of the selected companies in 2020.
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Robyn Tantoy Jan 15th, 2020 Business & Performance

Sales + Customer Service = $ Qty

It is important to be there for the customer when they need it most. E-commerce's Achilles heel is right there - when the answer to the question does not exist and there is no one to ask. With the help of customer service, even the most confused customer can complete their purchase.
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Adrian Millington Oct 24th, 2019 Business & Performance

Three ways to reduce staff turnover on your customer service team

Are you struggling with high staff turnover within your customer service team? You are certainly not alone. Salary levels, work hours and competition in the labor market are some of the most common reasons for high staff turnover in our industry. In this blog post, we will discuss ways that you can
reduce staff turnover through recruitment, competence development and outsourcing.
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Adrian Millington Oct 24th, 2019 Business & Performance

How to measure (and increase) customer satisfaction

When measuring customer satisfaction, it is important to consider multiple facets of the customer experience – not just the quality of help the customer received during a support call. But how do you actually design a good customer survey? What questions should I include and through which channels? In this blog post, we will share some valuable pointers on working proactively to ensure customer satisfaction in your business.
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Adrian Millington Oct 24th, 2019 Business & Performance

How poor customer service affects your company

A lack of good customer service has a negative effect on the company – we take that as a given. But how big an impact does it actually have on factors like growth and profitability? In this blog post, we will discuss ways in which you can use your customer service efforts to maintain your existing customer base and bring in new ones.
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Adrian Millington Oct 24th, 2019 Business & Performance

5 scenarios your customer service employees typically encounter

Working with customer service can be very rewarding, but at the same time, very, very challenging. One minute your employees are being showered with praise for resolving a complicated issue, the next they are greeted by a frustrated customer who is refusing to listen to them. In this blog post, we will go over five scenarios that we think most of your customer service staff will recognize. A great read for those who would like to get to know their staff and the challenges they face a little better.
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