Don Berryman Jun 25th, 2020 Business & Performance

3 reasons to outsource your customer service

“Why would I want to outsource my customer service?” is a question we quite often get asked. Of course, there are many different answers, depending on your company’s unique needs. In this blog post, we’ll take a look at three reasons why you might want to outsource your customer service!
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Robyn Tantoy Feb 17th, 2020 Business & Performance

Transcom appointed Career Company 2020

Each year, Career Companies selects 100 employers who, for students and young professionals, are most attractive to pursue a career in Sweden. About 1,000 companies, government agencies, authorities and municipalities are in the sample. When the Career Companies are now presented, Transcom is one of the selected companies in 2020.
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Peter Tetlow Jan 15th, 2020 Business & Performance

Sales + Customer Service = $ Qty

It is important to be there for the customer when they need it most. E-commerce's Achilles heel is right there - when the answer to the question does not exist and there is no one to ask. With the help of customer service, even the most confused customer can complete their purchase.
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Adrian Millington Oct 24th, 2019 Business & Performance

Three ways to reduce staff turnover on your customer service team

Are you struggling with high staff turnover within your customer service team? You are certainly not alone. Salary levels, work hours and competition in the labor market are some of the most common reasons for high staff turnover in our industry. In this blog post, we will discuss ways that you can
reduce staff turnover through recruitment, competence development and outsourcing.
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