Don Berryman Feb 17th, 2021 Business & Performance

A VIP Invitation To Our Delivery Center Launch In Colombia


It’s clear that outsourcing will remain important in 2021. Companies are seeking greater resilience after the business continuity crisis of the Covid-19 pandemic last year. But there is a clear move away from global outsourcing - few executives are keen to be spending 15-20 hours on an airplane right now. For American companies, the nearshore option is back in focus again. And they are looking closely at Colombia
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Don Berryman Feb 3rd, 2021 Business & Performance

W@H Is Important, But The Future For CX Is A Hybrid Model


Customer service in 2021 needs to be flexible, agile, and resilient. You need to know that your team will be functional regardless of business continuity challenges. The best way to guarantee this and also to ensure that team members avoid work-at-home fatigue, is to build a blended hybrid model that utilizes the best of both solutions
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Shelli Ryan Oct 18th, 2020 Business & Performance

Have Traditional Banks Lost The Human Touch?


Most customers no longer feel that the bank branch experience is something desirable - in fact waiting in line to be served usually has the opposite effect. But in-person interactions in branches has been the focus for how traditional banks created a bond with their customers. Can they replace this experience?
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