Peter Tetlow Jan 15th, 2020 Business & Performance

Sales + Customer Service = $ Qty


It is important to be there for the customer when they need it most. E-commerce's Achilles heel is right there - when the answer to the question does not exist and there is no one to ask. With the help of customer service, even the most confused customer can complete their purchase.
Learn more
Adrian Millington Oct 24th, 2019 Business & Performance

Three ways to reduce staff turnover on your customer service team


Are you struggling with high staff turnover within your customer service team? You are certainly not alone. Salary levels, work hours and competition in the labor market are some of the most common reasons for high staff turnover in our industry. In this blog post, we will discuss ways that you can
reduce staff turnover through recruitment, competence development and outsourcing.
Learn more
Adrian Millington Oct 24th, 2019 Business & Performance

How to measure (and increase) customer satisfaction


When measuring customer satisfaction, it is important to consider multiple facets of the customer experience – not just the quality of help the customer received during a support call. But how do you actually design a good customer survey? What questions should I include and through which channels? In this blog post, we will share some valuable pointers on working proactively to ensure customer satisfaction in your business.
Learn more