Shelli Ryan Oct 18th, 2020 Perspectives

Philippines BPO Is Set To Soar Even Higher Post-Covid


The new normal is rather different to the Philippines delivery model of the past, but I believe it has been improved. Depending on the account, we have around 50-80% of our agents back in the contact center so teams are now blended and all include a certain percentage of work at home team members now.
Learn more
Helene Ruda Sep 27th, 2018 Perspectives

Welcome to the new Transcom!


Creating Smarter People Experiences Today doesn’t mark a new era in Transcom’s history. What is new is that we now have a brand identity that truly and properly reflects us as a company....

Learn more
Stefan Pettersson Jan 25th, 2017 Perspectives

Market in change


The global customer care outsourcing market is forecast to grow more than four percent annually up to 2020. Although digital services are becoming increasingly important for the customer ...

Learn more