Welcome to the new Transcom!
Creating Smarter People Experiences Today doesn’t mark a new era in Transcom’s history. What is new is that we now have a brand identity that truly and properly reflects us as a company....
Market in change
The global customer care outsourcing market is forecast to grow more than four percent annually up to 2020. Although digital services are becoming increasingly important for the customer ...
The Internet of Things changes the dynamics of the Customer Experience
The Internet of Things (IoT) has been a hot topic for some time now and we are increasingly surrounded by smart devices and objects that can communicate with each other and with the user....
A growing outsourcing sector in Tunisia
Last week, I had the pleasure of attending the Swedish-Tunisian Business Forum in Stockholm, organized during President Béji Caïd Essebsi’s three-day State Visit to Sweden. A number of in...
Leading the way in Customer Experience
This year Transcom celebrates 20 years in business. Since we opened our first site in Karlskoga, Sweden in 1995, the company has grown from a single-country, single client operation into ...
Trends and expectations in customer care in 2015
While change and evolution are part of our DNA as a species, there is no doubt that in recent years we have witnessed a rapid acceleration of the pace at which these changes are happening...
Customer service – a strong growth driver in e-commerce
In recent years e-commerce has reported staggering growth worldwide. In June 2014, Ecommerce Europe published its 2014 report on European e-commerce in the Business to Consumer (B2C) mark...
Contact centers on the move – Transcom makes its voice heard
To improve customer experience is the supreme objective for every contact center. But our industry is changing fast. Customer needs are evolving and client requirements are shifting from ...
The natural art of selling
The human being, like many other animals show daily in nature, has a great commercial potential. Thus, some species of birds evolved to have bright colors to help them find a mate; some p...
Sharing ideas about multichannel trends at the “I Transcom Forum” in Lima, Peru
On Tuesday, June 24th, I had the pleasure of participating in the” I Transcom Forum –Multichannel: Integration strategies for your client”, organized by Transcom Peru in Lima. Our aim wit...