Adrian Millington Oct 24th, 2019 Business & Performance

How to measure (and increase) customer satisfaction


When measuring customer satisfaction, it is important to consider multiple facets of the customer experience – not just the quality of help the customer received during a support call. But how do you actually design a good customer survey? What questions should I include and through which channels? In this blog post, we will share some valuable pointers on working proactively to ensure customer satisfaction in your business.
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Adrian Millington Oct 24th, 2019 Business & Performance

How poor customer service affects your company


A lack of good customer service has a negative effect on the company – we take that as a given. But how big an impact does it actually have on factors like growth and profitability? In this blog post, we will discuss ways in which you can use your customer service efforts to maintain your existing customer base and bring in new ones.
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Adrian Millington Oct 24th, 2019 Business & Performance

5 scenarios your customer service employees typically encounter


Working with customer service can be very rewarding, but at the same time, very, very challenging. One minute your employees are being showered with praise for resolving a complicated issue, the next they are greeted by a frustrated customer who is refusing to listen to them. In this blog post, we will go over five scenarios that we think most of your customer service staff will recognize. A great read for those who would like to get to know their staff and the challenges they face a little better.
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Stefan Berg Sep 16th, 2019 Innovation

Happy birthday T:Labs!


To meet the demands of a fast moving industry and be at the forefront of innovation to help our clients grow, we are now announcing the birth of T:Labs, an innovation hub that is cross fu...

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Helene Ruda Jun 10th, 2019

Transcom awarded Best Cloud Implementation


In the grand finale of the annual Interactions EMEA conference, NICE announced the winners of the CX Excellence Award, five organizations that excelled in the delivery of service and leve...

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Eduardo Valdelomar Apr 10th, 2019 Innovation

Intercompany automation


In a big international company like Transcom, there is a huge volume of intercompany transactions. These operations have a relevant impact in the accounting, taxes and legal reports in ea...

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Jakob Westgren Nov 23rd, 2018 Innovation

RPA - Superpowering your contact center


Robotics Process Automation (RPA) can support your contact center in various ways, some of the core parts where RPA can make a huge difference to your contact center are outlined below. Transcom has worked with automation technologies for many years and has substantial experience in their application e.g. RPA in contact centers.
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