Work from home and accomplish great things!

Working at Transcom
Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents.

We are 29,000 customer experience specialists at 50 contact centers across 21 countries, delivering services in 33 languages to international brands in various industry verticals. 

Open positions North America

United States

Customer Service Representative & Retention Specialist (Work From Home)*

 

*Must live in one of the following states: 

AL, AR, FL, GA, ID, IL, IN, IA, KS, KY, LA, MI, MN, MS, MO, NE,

NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI
 

Key benefits
Work from Home

Reduce stress by working from the comfort of your home office. Working from home helps our employees improve their work / life balance. Plus, save time and money avoiding a work commute in frustrating traffic or weather. You’ll also appreciate the ability to wear comfortable work attire in a home office setting tailored  to you! Best of all, enjoy more meaningful breaks and lunches.

Invest in your future as a Transcom employee, not as an independent contractor. As a Transcom employee, we are committed to your success and provide paid training and advancement opportunities. You’ll receive continued learning and development opportunities as you continue your Transcom journey, with career advancement opportunities along the way!

At Transcom, we believe we’re stronger together!  Work for a company that is passionate about their employees and the people in our communities. Our Transcom cares program allows our employees to make a difference in the projects they are most passionate about!

At Transcom, we also understand the importance of having time to unwind with family and friends. As a permanent employee, you’ll also earn paid vacation!

Many of our employees find themselves sick less often because they aren’t exposed to office illnesses. To stay healthy, we offer medical benefits for you and your family, including dental and vision! Transcom understands time to unwind is important, and permanent employees also earn paid vacation.

Experience less stress (and save money) by working from the comfort of home. Avoid long commutes in frustrating weather and traffic and save money on transportation costs. Spend less money on work attire, and costly meals eating out.

Additionally, in the US we offer 401(k)  investment opportunities and an employer match program to help you plan for retirement!

Application Process

Review job openings

Find the job you're interested in and click "Apply"

Online Application & Assessments

Our application includes assessments unique to each position to determine eligibility.

Check your email

Typically, you’ll receive an email within 5 business days after submitting your application.

Meet with a recruitment specialist

Schedule a phone interview to speak directly with one of our recruitment specialists.

Receive an offer of employment

Congrats! Begin your background check and offer paperwork to accept your offer.

Frequently Asked Questions
Want to learn more about becoming a Transcom work-at-home employee? Visit our FAQs.
Our people

Jalisa Johnson

I love working for Transcom because you have help every step of the way! In training you will be able to practice and the trainer breaks everything down so it’s easy to understand.
Learn more

Jalisa Johnson

Customer Service and Technical Support Agent

What is your favorite part of working for Transcom?

I love working from home and it’s a fun environment. Transcom does fun activities like Bingo!  

 

What do you love most about working from home?

I love avoiding the commute so I don't have to jump in the car and rush to work.

Toni Combs

I love being part of a GREAT team and empowering the customer.
On every call you create a positive experience!
Learn more

Toni Combs

Technical Support Advisor

What is your favorite part of working for Transcom?

To be Honest the Contest!, Recognition!, and Promotions!

 

What do you love most about working from home?

Avoiding the commute

Shannon Wells

Working from home allows me to feel less pressure on the phone with customers and makes it easier for me to deliver the best customer service possible. I can honestly say that I’ve never felt alone. There’s always someone available to help!
Learn more

Shannon Wells

Technical Support Advisor

What is an unexpected benefit that you experienced when you started working from home.

A really cool unexpected benefit about working from home is that I truly save a ton of money!

 

What is one tip that you would share with a new Transcom employee?

The #1 tip I have for new employees is to ask questions! Never think any question is a bad question, everyone is here to help you become better at your job.

Sarah King

The best part about working from home is the stress-free and comfortable environment. I take each call independently, but I'm never alone as a Advisor. I have an amazing, friendly, helpful team that I've been blessed to work with each day.
Learn more

Sarah King

Technical Support Advisor

What is your favorite part of working for Transcom?

I feel supported in everything we do

 

What do you love most about working from home?

The convenience and hours

Contact us
Tell us what you love about your city! 
Include both: 
#TranscomCity
#TranscomCityWAHTranscom is passionate about people, and we know our employees are the heart of our business. Wishing you a Happy Valentines Day!

#TranscomWAH, #Valentines, #Hiring, #WorkFromHomeWe're hiring FULL TIME work from home agents!

View our current employment opportunities at: 
https://na.transcom.com/en/careers-na

What we offer you:

Performance bonus opportunities

Position as a Transcom employee (not independent contractor)

Improved Work / Life balance with paid time off (PTO)

Health Benefits for you and your family, including: medical, dental, vision

401(k) Investment options with employer match opportunities

100% work at home, including training

Ability to develop your skills and grow your career

An opportunity to work for a company passionate about people

Join our Transcom Family today!

For more details about our current employment opportunities, and to begin your online application, click the link below: 
https://na.transcom.com/en/careers-na

We look forward to meeting you!Today's Wellness challenge is to take a walk outside! 
There are numerous health benefits to walking outdoors, such as: -Lowered Blood Pressure
-Lowered risk of heart attack
-Strengthening your bones
-Burning calories
-Reduced Stress
-Improved skin / Improved mental health (From absoring Vitamin D by exposing skin to sunlight. It's still important to protect your skin with sunscreen though. Even in the winter months!) Today we challenge you to go on a walk outdoors and show us the scenery in your city! Snap a photo and post with the hashtags: 
#TranscomCityWAH
#TranscomCity
#TranscomWAHWellness

We are creating a city guide showcasing all the places out Transcom team operates. Show us what's great about your city while you improve your health at the same time!Today's challenge is to listen to 15 minutes of your favorite music! Besides the fact listening to music is fun, did you know it also has these benefits?

Music lowers stress and improves overall health

Mood Elevator

Strengthens learning and memory functions

Music increases your verbal intelligence

Reduces depression

To sign-up for the challenge, check your employee email or ONE TRANSCOM. Share your challenge accomplishments this month on Facebook @TranscomWAH or posting with #TranscomWAHWellnessToday's challenge is to go to bed 30 minutes earlier tonight. Sleep plays an important role in your physical and mental health. Be sure to create a sleep-friendly environment by turning off screens and distractions to quiet your mind before you fall asleep.

To sign-up for the challenge, check your employee email or ONE TRANSCOM. Share your challenge accomplishments this month on Facebook @TranscomWAH or posting with #TranscomWAHWellnessJoin our January Wellness Challenge! To sign-up, check your employee email or ONE TRANSCOM. Share your challenge stories on Facebook @TranscomWAH or with #TranscomWAHWellnessWe wish you a Safe and Happy New Year!