Back

IT Logistics Coordinator (Denver, CO)



Share Send to friend

Description of Role: 

The IT Logistics Coordinator is responsible for maintaining the high standards of service delivery in respect of support to a major Transcom client in the United States. This role is located in our Denver, Colorado office and will work as part of the IT Workplace & Site Enablement Team, covering various duties including but not limited to the below, working towards set objectives in a timely and quality manner.

 

Responsibilities:

Logistics:

  • Prepare technology equipment and peripherals for shipping 
  • Prepare outbound packing and shipping of orders including documentation and shipping labels.
  • Receive, inspect, and process incoming equipment shipments.
  • Coordinate equipment returns which includes: 
    • Set up equipment pickups with UPS/FedEx
    • Create shipping labels
    • Track returning shipments
    • Thoroughly clean returned equipment and peripherals
    • Inventory and restock in appropriate space
    • Work with UPS/FedEx on any delayed or missing shipments
  • Regular use of UPS WorldShip or FedEx Ship Manager in conjunction with all outgoing shipments.
    • Batch uploads of contacts and shipments into UPS WorldShip or FedEx Ship Manager for outgoing equipment
    • Export data from UPS WorldShip or FedEx Ship Manager to provide tracking/shipment information to any/all critical workstreams.  
  • Track total shipping costs for Transcom major client versus shipping for other clients, back office

 

Inventory management:

  • Track available, in use, and lost contact center or work at home agent equipment 
  • Update inventory system daily to reflect an accurate CMDB
  • Keep accurate count of peripherals such as keyboards, mice, phone kits, ethernet cables, phone cables, and power cables
  • Manage the processing of our damaged equipment that is returned from the field 

 

Collections:

  • Contact, coordinate, and schedule the return of equipment. This includes: 
    • Email and phone contact to ensure successful return of equipment
    • Schedule shipment pickups
    • Timely and persistent follow-up necessary (by phone and email) 
    • Track return shipments 
    • Update inventory system 
    • Work with collections agencies.

 

Online Store Management:

  • Manage and fulfill all online store orders, which includes, but is not limited to the following areas:
    • Communication with buyers via email
    • Posting equipment to be sold in our online store
    • Managing all shipments related to the sale and/or return of equipment
    • Track all online store transactions and shipping details

         Additional responsibilities may be added as the needs of the business change and expand.

 

Education: 

  • A High School Diploma or equivalent 

 

Qualifications and Experience:

  • Organizational and critical thinking skills
  • An ability to adapt, prioritize and multi-task unsupervised
  • Excellent verbal and written communication skills
  • Proficient with Excel, including capturing and recording data, using shortcuts and formula functions, building charts/graphs, sorting and filtering data, and utilizing pivot tables
  • Experience with both Office 365 and Google (G-Suite)
  • Experience with macOS, is a plus
  • Talent for recognizing opportunities for process improvement
  • Be client focused with a great “can do” attitude and a willingness to assist with a variety of tasks as they come
  • Proven customer service phone skills
  • Strong interpersonal skills, including the ability to work with a variety of personality types.
  • Strong attention to detail and ability to maintain a high level of accuracy
  • Strong problem solving skills

 

To be successful in this role, you must:

  • Be self-motivated and commercially minded.
  • Take ownership for quality, competence, and commitment.
  • Be detail-oriented.
  • Enjoy/thrive on autonomy and be results focused.
  • Be highly motivated and prepared to work hard.
  • Have high personal energy and enjoy a lively environment.
  • Be highly flexible and welcome change/improvements.
  • Maintain a clean and organized working environment

 

Location: Denver, CO 

 

About Us

We are the voice of our clients. Equipped with intelligent technology, we are a global network of local specialists, ambitious about making things work. We continuously evolve to be one step ahead, anticipating the newest technology and trends to create a new way to customer experience. From reactive trouble-shooting to active solution finding. It's what we call smarter people experiences.

We are 27,000 customer experience specialists, at 50 contact centers and a large network of remote employees, across 20 countries. We deliver services in 33 languages to international brands in various industries. 

We are Transcom.