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The Global IT Project Manager is responsible for supporting the IT organization with delivering project scopes on time and in budget. 

Key Responsibilities

  • Drive assigned projects from Scoping to Closure (typically 3-5 projects depending on scale) 
  • Assemble Project Teams and Steering Committees 
  • Track work progress, budget and deliverables 
  • Implement technical changes with minimal business disruption 
  • Forecast utilizations for Resource Manager 
  • Decision support to Sponsors, Steering Groups, CTOO management  
  • Undertake bespoke analysis as required by CTO/CTO Office to provide insights 
  • Lead scoping, BC creation when required 
  • Cooperate with IT procurement & finance when required 
  • Interact and ensure great teamwork with several local contacts and take on a holistic view to facilitate better decision making 
  • Ensure timely and efficient discussions, approvals and change controls 
  • Ensure project documentation is compliant with standards  
  • Ensure approval processes are monitored and approvals are completed within expected timelines 
  • Ensure invoices & POs are aligned to project scope & budget 
  • Cooperates with IT departments on a daily basis 
  • Provide valuable input to the CTOO team for project methodology enhancements .

Required qualifications, knowledge and experience:  

  • University diploma or degree in Business Administration and Management, Economics or IT. 
  • Prior experience with IT procurement in IT/network/telecom companies is an advantage.
  • 3-6 years project management experience with a great track record in delivering mid-high complexity IT projects or supporting/advising business/IT.  
  • Ability to deal with diverse teams.
  • Past experience and interest in building something new, not just maintaining existing processes. 
  • Previously reporting and presenting information to senior management and ability to present findings in a clear and concise manner. 
  • Fluent in English, speaking and writing is a must. Any other language is a plus.

Work Environment:

  • Work from home in quiet environment free from personal interruptions
  • Time zone flexibility when constructing work day, which may require periodically working outside of normal business hours to meet deadlines

 

 

About Transcom

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 28,000 customer experience specialists at over 60 contact centers across 25 countries, delivering services in 33 languages to international brands in various industry verticals.

We are passionate about people and look forward to meeting you!