The Global IT Project Manager is responsible for supporting the IT organization with delivering project scopes on time and in budget. 

Key Responsibilities

  • Drive assigned projects from Scoping to Closure (typically 3-5 projects depending on scale) 
  • Assemble Project Teams and Steering Committees 
  • Track work progress, budget and deliverables 
  • Implement technical changes with minimal business disruption 
  • Forecast utilizations for Resource Manager 
  • Decision support to Sponsors, Steering Groups, CTOO management  
  • Undertake bespoke analysis as required by CTO/CTO Office to provide insights 
  • Lead scoping, BC creation when required 
  • Cooperate with IT procurement & finance when required 
  • Interact and ensure great teamwork with several local contacts and take on a holistic view to facilitate better decision making 
  • Ensure timely and efficient discussions, approvals and change controls 
  • Ensure project documentation is compliant with standards  
  • Ensure approval processes are monitored and approvals are completed within expected timelines 
  • Ensure invoices & POs are aligned to project scope & budget 
  • Cooperates with IT departments on a daily basis 
  • Provide valuable input to the CTOO team for project methodology enhancements .

Required qualifications, knowledge and experience:  

  • University diploma or degree in Business Administration and Management, Economics or IT. 
  • Prior experience with IT procurement in IT/network/telecom companies is an advantage.
  • 3-6 years project management experience with a great track record in delivering mid-high complexity IT projects or supporting/advising business/IT.  
  • Ability to deal with diverse teams.
  • Past experience and interest in building something new, not just maintaining existing processes. 
  • Previously reporting and presenting information to senior management and ability to present findings in a clear and concise manner. 
  • Fluent in English, speaking and writing is a must. Any other language is a plus.


About Transcom

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 28,000 customer experience specialists at over 60 contact centers across 25 countries, delivering services in 33 languages to international brands in various industry verticals.