We are seeking a full-time human resources manager who is: 

  • People-oriented

  • Outgoing and confident

  • A Team player, but also able to work independently with little direction

  • Professional

  • A Strategic thinker


Description of role: 

The Human Resources Manager is responsible for providing full-cycle human resources support to our people and initiatives in North America. This role is both strategic and hands-on, and critical in executing our people initiatives, providing great internal customer support, and driving HR functional excellence, and process improvement.



The primary objective is to be a thoughtful leader that can develop, manage, and implement company policies that promote a healthy work environment in a fast-paced and complex changing work environment.



The position requires effective leadership and business execution for the following key focus areas. Additional responsibilities may be added as the needs of the business change and expand: 

  • Manage the HR team for North America.

  • Understand business goals and recommend new approaches, policies, and procedures to ensure continued improvements in business objectives, productivity, and development of HR in the region.

  • Develop, document, and implement personnel policies and procedures that comply with labor regulations.

  • Lead and contribute to the success of HR transformation projects.

  • Support Global and Regional HR initiatives as needed.

  • Monitor the pulse of the employees to ensure a high level of employee engagement.

  • Partner with internal leaders to understand concerns and work to identify solutions including but not limited to improving retention and attendance. 

  • Investigate employee issues and conflicts and bring them to resolution.

  • Create a culture of diversity, inclusivity, collaboration, and teamwork.

  • Distribute, analyze, and take action on employee surveys, exit interviews, and eNPS data.

  • Oversee the review and rollout of annual benefits.

  • Develop and maintain organizational charts for leadership and support teams.

  • Develop and implement HR strategies and initiatives aligned with the overall business strategy.

  • Ensure legal compliance throughout human resource management

  • Maintain an in-depth knowledge of labor laws and HR best practices for North America.

  • Monitor and report on HR metrics.

  • Organize and implement quarterly and annual performance reviews.

  • Maintain employee files and records.

  • Additional duties and responsibilities as assigned


Required Skills: 

  • Fluent in the English language

  • Problem-solving aptitude

  • Experience working with an HRIS

  • Strong knowledge of employee relations and laws for North America

  • Data and metrics-driven thought process

  • Understanding of a broad range of HR strategies and practices including employee relations, leave of absences (FMLA, ADA, MLOA), compensation, benefits, talent acquisition, training, etc. 

  • Demonstrate experience driving process improvements.

  • Excellent active listening, negotiation, and presentation skills

  • Strong ability to set priorities and timelines

  • Exceptional strategic thinking and analytical skills

  • Confident ability to present professionally with internal and external executives 

  • Collaborate and work in a global, virtual team environment 

  • Strong interpersonal and collaboration skills

  • Strong written and verbal communication and presentation skills

  • Written communication preparation: decks, literature, documentation

  • Proficiency with Microsoft Office and G-Suite of products

  • Attention to detail

  • Results-oriented

  • Strong ownership attitude



  • 5-7+ years of experience in Human Resources with a minimum of 3 years as a manager



  • Hold a university degree or equivalent higher education

  • Human Resources certification, such as PHR, SPHR, SHRM, HRCI, etc.


Job Type: Full-Time

Location: Dallas / Fort Worth, TX area preferred with the ability to travel 20% of the time


About Us

We are the voice of our clients. Equipped with intelligent technology, we are a global network of local specialists, ambitious about making things work. We continuously evolve to be one step ahead, anticipating the newest technology and trends to create a new way to customer experience. From reactive trouble-shooting to finding customer solutions. It's what we call smarter people experiences.

We are 26,000 customer experience specialists, at 50 contact centers and a large network of remote employees, across 20 countries. We deliver services in 33 languages to international brands in various industries. 

We are Transcom.