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We are seeking a full-time human resources manager who is: 

  • People-oriented

  • Outgoing and confident

  • A Team player, but also able to work independently with little direction

  • Professional

  • A Strategic thinker

 

Description of role: 

The Human Resources Manager is responsible for providing full-cycle human resources support to our people and initiatives in North America. This role is both strategic and hands-on, and critical in executing our people initiatives, providing great internal customer support, and driving HR functional excellence, and process improvement.

 

Objective:

The primary objective is to be a thoughtful leader that can develop, manage, and implement company policies that promote a healthy work environment in a fast-paced and complex changing work environment.

 

Responsibilities: 

The position requires effective leadership and business execution for the following key focus areas. Additional responsibilities may be added as the needs of the business change and expand: 

  • Manage the HR team for North America.

  • Understand business goals and recommend new approaches, policies, and procedures to ensure continued improvements in business objectives, productivity, and development of HR in the region.

  • Develop, document, and implement personnel policies and procedures that comply with labor regulations.

  • Lead and contribute to the success of HR transformation projects.

  • Support Global and Regional HR initiatives as needed.

  • Monitor the pulse of the employees to ensure a high level of employee engagement.

  • Partner with internal leaders to understand concerns and work to identify solutions including but not limited to improving retention and attendance. 

  • Investigate employee issues and conflicts and bring them to resolution.

  • Create a culture of diversity, inclusivity, collaboration, and teamwork.

  • Distribute, analyze, and take action on employee surveys, exit interviews, and eNPS data.

  • Oversee the review and rollout of annual benefits.

  • Develop and maintain organizational charts for leadership and support teams.

  • Develop and implement HR strategies and initiatives aligned with the overall business strategy.

  • Ensure legal compliance throughout human resource management

  • Maintain an in-depth knowledge of labor laws and HR best practices for North America.

  • Monitor and report on HR metrics.

  • Organize and implement quarterly and annual performance reviews.

  • Maintain employee files and records.

  • Additional duties and responsibilities as assigned

 

Required Skills: 

  • Fluent in the English language

  • Problem-solving aptitude

  • Experience working with an HRIS

  • Strong knowledge of employee relations and laws for North America

  • Data and metrics-driven thought process

  • Understanding of a broad range of HR strategies and practices including employee relations, leave of absences (FMLA, ADA, MLOA), compensation, benefits, talent acquisition, training, etc. 

  • Demonstrate experience driving process improvements.

  • Excellent active listening, negotiation, and presentation skills

  • Strong ability to set priorities and timelines

  • Exceptional strategic thinking and analytical skills

  • Confident ability to present professionally with internal and external executives 

  • Collaborate and work in a global, virtual team environment 

  • Strong interpersonal and collaboration skills

  • Strong written and verbal communication and presentation skills

  • Written communication preparation: decks, literature, documentation

  • Proficiency with Microsoft Office and G-Suite of products

  • Attention to detail

  • Results-oriented

  • Strong ownership attitude

 

Experience:

  • 5-7+ years of experience in Human Resources with a minimum of 3 years as a manager

 

Education: 

  • Hold a university degree or equivalent higher education

  • Human Resources certification, such as PHR, SPHR, SHRM, HRCI, etc.

 

Job Type: Full-Time

Location: Dallas / Fort Worth, TX area preferred with the ability to travel 20% of the time

 

About Us

We are the voice of our clients. Equipped with intelligent technology, we are a global network of local specialists, ambitious about making things work. We continuously evolve to be one step ahead, anticipating the newest technology and trends to create a new way to customer experience. From reactive trouble-shooting to finding customer solutions. It's what we call smarter people experiences.

We are 27,000 customer experience specialists, at 50 contact centers and a large network of remote employees, across 20 countries. We deliver services in 33 languages to international brands in various industries. 

We are Transcom.