Recruiter (Contract) - Talent Acquisition

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The Contract Recruiter is responsible for sourcing and recruiting all agent/advisor positions for their assigned campaign for Transcom. This role supports the front end of the recruiting process from application through verbal offer and/or the back end of the process from the offer through the first day of employment. The primary objective is to build and maintain a pipeline of qualified candidates and recruit top talent to meet and/or exceed targets. This role requires a highly motivated and outgoing person with exceptional organizational skills and a meticulous attention to detail.

**This is a contract role that has the option to move to full-time permanent based on business need, performance, and candidate's interest in the opportunity.**

The position requires effective leadership and business execution for the following key focus areas. Additional responsibilities may be added as the needs of the business change and expand: 

  • Support the Recruiting team through the full recruiting process from application set up through candidate show on day one of employment
  • Serve as the main source for interviewing candidates and as a point of contact for questions and support during the recruitment process
  • Ensure job requirements and expectations are clearly communicated to candidates and that they are assessed against desired criteria for the role
  • Follow all established documentation and processes for agent hiring
  • Identify gaps in processes and look for opportunities for improvements
  • Support and assist with training materials and documentation for new recruiters, interviewers, and/or temporary resources
  • Participate in monthly calibration sessions
  • Maintain a high level of professionalism and confidentiality at all times
  • Adhere to assigned performance metrics
  • Other duties, as assigned


To qualify for this role you must:

  • Hold a high school diploma, or equivalent
  • 1+ years of recruiting experience, with strong focus on high-volume hiring
  • Be fluent in the English language
  • Have a quiet and distraction-free home office in which to work 100% remote
  • Solid experience with G-Suite and Microsoft applications


It will help if you have:

  • Experience in the Call Center BPO industry
  • Familiarity with applicant tracking systems (specifically Avature) and social media applications


To be successful in this role you must have the following qualifications and characteristics:

  • Strong interpersonal skills, especially the ability to network and establish professional relationships, both internally and externally
  • Ability to work under pressure and prioritize in a demanding, fast-paced environment with strict deadlines
  • Strong organizational skills
  • An impeccable public image, including on social media
  • A professional, courteous demeanor on the phone and in-person
  • Excellent written and verbal communication skills
  • Ability to make decisions, take action, and execute a plan

About Transcom

Transcom is an innovative global leader specializing in providing outstanding customer experiences. We are passionate about creating smarter people experiences, everyday. We provide customer service, sales, and technical support solutions to some of the biggest international brands via 50 global contact centers in 23 countries and our vast network of remote agents throughout the United States and Canada. Our Work From Home employees live and work across 31 states and 6 provinces in North America. 

We are passionate about people and look forward to meeting you!