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The High Volume Site Recruiter is responsible for sourcing and recruiting all agent/advisor positions for Transcom at our site in Greenville, South Carolina. This role owns the front end of the recruiting process from application through verbal offer, and then partners with the Onboarding Specialist to ensure completion of the process to successfully meet or exceed the target numbers. The primary objective is to build and maintain a pipeline of qualified candidates and recruit top talent to meet and/or exceed targets. This role requires a highly motivated and outgoing person with exceptional organizational skills and a meticulous attention to detail.

Role Responsibilities:

The position requires effective leadership and business execution for the following key focus areas. Additional responsibilities may be added as the needs of the business change and expand: 

  • Manage requisitions and candidates through the full recruiting process from application set up through verbal offer, and then partner with Onboarding to ensure completion of the process
  • Serve as the primary point of contact for candidates and hiring managers throughout the entire recruitment process
  • Assist with the development and maintenance of job descriptions and postings to ensure job requirements and expectations are clearly communicated and candidates are assessed against desired criteria for the role
  • Monitor candidate pipelines and research blocks or problems and make recommendations for improvement
  • Ensure that all candidates pass the minimum requirements for the role 
  • Document and maintain processes for agent hiring
  • Develop and maintain training materials and documentation for new recruiters, interviewers, and/or temporary resources
  • Ensure all recruiters, interviewers, and temporary support resources are trained for their role
  • Facilitate monthly calibration sessions with all resources assigned to the front-end of the recruiting process
  • Provide regular reporting and updates to managers on candidate pipeline, hiring initiatives, and metrics
  • Maintain a high level of professionalism and confidentiality at all times
  • Continuously review and evaluate the hiring process for needed improvements
  • Adhere to assigned performance metrics
  • Other duties, as assigned

 

To qualify for this role, you must:

  • Hold a high school diploma, or equivalent
  • 3+ years of recruiting experience, with strong focus on high-volume hiring
  • Be fluent in the English language
  • Solid experience with G-Suite and Microsoft applications

 

It will help if you have:

  • Experience in the Call Center BPO industry
  • Familiarity with applicant tracking systems (specifically Avature) and social media applications

 

To be successful in this role you must have the following qualifications and characteristics:

  • Strong interpersonal skills, especially the ability to network and establish professional relationships, both internally and externally
  • Ability to work under pressure and prioritize in a demanding, fast-paced environment with strict deadlines
  • Strong organizational skills
  • An impeccable public image, including on social media
  • A professional, courteous demeanor on the phone and in-person
  • Excellent written and verbal communication skills
  • Ability to make decisions, take action, and execute a plan

 

About Transcom

Transcom is an innovative global leader specializing in providing outstanding customer experiences. We are passionate about creating smarter people experiences, everyday. We provide customer service, sales, and technical support solutions to some of the biggest international brands via 50 global contact centers in 22 countries and our vast network of remote agents throughout the United States and Canada. Our Work From Home employees live and work across 31 states and 6 provinces in North America. 

We are passionate about people and look forward to meeting you!