Recruiting Assistant / Interviewer - Temporary Position

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The Recruiting Assistant is responsible for sourcing and recruiting all agent/advisor positions for Transcom. This role supports the front end of the recruiting process from application through verbal offer and/or the back end of the process from the offer through the first day of employment. The primary objective is to build and maintain a pipeline of qualified candidates and recruit top talent to meet and/or exceed targets. This role requires a highly motivated and outgoing person with exceptional organizational skills and a meticulous attention to detail.

**This is a temporary role for up to 90 days with the option to go permanent based on business need and performance.**

The position requires effective leadership and business execution for the following key focus areas. Additional responsibilities may be added as the needs of the business change and expand: 

  • Support the Recruiting team through the full recruiting process from application set up through candidate show on day one of employment
  • Serve as the main source for interviewing candidates and as a point of contact for questions and support during the recruitment process
  • Ensure job requirements and expectations are clearly communicated to candidates and that they are assessed against desired criteria for the role
  • Follow all established documentation and processes for agent hiring
  • Identify gaps in processes and look for opportunities for improvements
  • Support and assist with training materials and documentation for new recruiters, interviewers, and/or temporary resources
  • Participate in monthly calibration sessions
  • Maintain a high level of professionalism and confidentiality at all times
  • Adhere to assigned performance metrics
  • Other duties, as assigned


To qualify for this role you must:

  • Hold a high school diploma, or equivalent
  • 1+ years of recruiting experience, with strong focus on high-volume hiring
  • Be fluent in the English language
  • Have a quiet and distraction-free home office in which to work 100% remote
  • Solid experience with G-Suite and Microsoft applications


It will help if you have:

  • Experience in the Call Center BPO industry
  • Familiarity with applicant tracking systems (specifically Avature) and social media applications


To be successful in this role you must have the following qualifications and characteristics:

  • Strong interpersonal skills, especially the ability to network and establish professional relationships, both internally and externally
  • Ability to work under pressure and prioritize in a demanding, fast-paced environment with strict deadlines
  • Strong organizational skills
  • An impeccable public image, including on social media
  • A professional, courteous demeanor on the phone and in-person
  • Excellent written and verbal communication skills
  • Ability to make decisions, take action, and execute a plan