Back

Join our Transcom family as a Remote Quality Manager!

 

We’re hiring a Remote Quality Manager to plan, lead, organize, implement, and control all quality aspects of a campaign for a Telecommunications client to meet both internal and client needs. In addition, this role is responsible for leading and identifying business process opportunities for the Quality department, as well as, leading global cross-functional teams.

 

Transcom is a global company, passionate about creating smarter people experiences. We provide our employees with health benefit options, paid vacation, 401(k) investment opportunities, and career advancement opportunities.


 

Requirements

  • At least 18 years or older

  • University degree or equivalent

  • Able to successfully pass a criminal background check

  • Able to work a minimum of 40 hours a week

  • Have experience working in Quality, Training, or an Operations department.

  • Have experience working with numbers and a good understanding of basic mathematics needed for reporting, analysis and differentiation purposes.

  • Have a proven and successful track record of effective training in the CRM business or a closely related industry.

  • Have experience in monitoring skills and coaching skills related to behavior specific feedback.

  • Strong time management skills

  • Excellent English written and verbal communication skills

  • Courteous and friendly with high level of professionalism

  • Able to thrive in a fast-paced work environment

  • Ability to work in a secure, quiet, and distraction-free work environment with the ability to provide reliable high-speed wired internet.

  • *Must live and work in one of the following states:
    AL, AR, AZ, FL, GA, ID, IL, IN, IA, KS, KY, LA, MI, MN, MS,
    MO, NE, NV, NH, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI




 

About Transcom

 

Transcom is an innovative global leader specializing in providing outstanding customer experiences. We are passionate about creating smarter people experiences, everyday. We provide customer service, sales, and technical support solutions to some of the biggest international brands via our extensive network of 50 call centers in 20 countries. We are passionate about people and look forward to meeting you!

 

APPLY NOW!