Do you love exploring the ways technology helps you do all your favorite things?
Do you love helping people and sharing your knowledge?
Do you want to grow your career with a company that rewards your hard work?
Do you want to improve your work / life balance and work from the comfort of home?
You’ll be the friendly voice of our Telecommunications client to support their customers with smartphones, tablets, and computers. As a CSR, you’ll listen to the caller and use your technical expertise, and passion for outstanding customer service, to answer questions about products and services, or troubleshoot technical issues to find solutions.
We’ve got an exciting career opportunity for you, if you can:
- Effortlessly engage with callers, actively listen, analyze, and isolate tech issues
- Comfortably navigate multiple applications to research solutions
- Multitask in systems while patiently providing step-by-step instructions
- Calmly provide conflict resolution and navigate frustrated customer situations
- Work independently with discipline and motivation to succeed in a virtual environment where you work remotely with coworkers and supervisors from the comfort of your home.
What's In It For You?
- Performance bonus opportunities
- Position as a Transcom employee (not independent contractor)
- Improved Work / Life balance with paid time off (PTO)
- Health Benefits for you and your family, including: medical, dental, vision
- 401(k) Investment options with employer match opportunities
- 100% work at home, including training
- Ability to develop your skills and grow your career
- An opportunity to work for a company passionate about people
- At least 18 years or older
- High School Diploma, or equivalent
- Able to successfully pass a criminal background check
- Able to work a minimum of 40 hours a week
- Able to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays)
- Strong computer knowledge, including ability to accurately type at least 40 wpm
- Excellent English written and verbal communication skills
- Courteous and friendly with high level of professionalism
- Willingness to follow procedures and adhere to policies
- Able to multi-task applications while talking to customers on the phone
- Able to thrive in a fast-paced work environment
- Able to actively listen to customer needs and demonstrate empathy
- Technical Support experience required
- Previous call center, customer service, and/or work from home experience preferred
- *Must live and work in one of the following states:
AL, AR, AZ, FL, GA, ID, IL, IN, IA, KS, KY, LA, MI, MN, MS,
MO, NE, NV, NH, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI
Home Office Requirements
- Transcom provides you an all-in-one computer and monitor for this position. The computer contains a built-in webcam that is required to be used for training and meetings.
- You must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift. (Conflicting responsibilities may include caring for a family member)
- Your home office must have DSL or Cable Internet that is hardwired into a modem/router via Ethernet (Dial up, Wireless, or Satellite internet service cannot be used)
- Minimum download speed 20 Mbps
- Minimum upload speed 3 Mbps
- Ping less than 100 ms
- You must provide a compatible headset. The headset must have a 3.5mm connection audio port using either a quick-disconnect (QD) or a dedicated 3.5mm wire from the headset. It must also have a noise-cancelling boom microphone. The following are examples of acceptable headsets with approximate prices.
- Logitech Stereo Headset H111 – Cost approx. $10.00
- VTIN Headset with Microphone – Cost approx. $25.00
- Plantronics RIG 100HS Camo Headset for PlayStation 4 - Cost approx. $24.00
Transcom is an innovative global leader specializing in providing outstanding customer experiences. We are passionate about creating smarter people experiences, everyday. We provide customer service, sales, and technical support solutions to some of the biggest international brands via our extensive network of 50 call centers in 20 countries. We are passionate about people and look forward to meeting you!