Work From Home Customer Support Representative (USA)

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Do you love exploring the ways technology helps you do all your favorite things?

Do you love helping people and sharing your knowledge?

Do you want to grow your career with a company that rewards your hard work?

Do you want to improve your work / life balance and work from the comfort of home?



Join our Transcom Family as a Work From Home Agent!


You’ll be the friendly voice of our Telecommunications client to support their customers with smartphones, tablets, and computers. You’ll listen to the caller and use your technical expertise, and passion for outstanding customer service, to answer questions about products and services, or troubleshoot technical issues to find solutions.  


We’ve got an exciting career opportunity for you, if you can:


  • Effortlessly engage with callers, actively listen, analyze, and isolate tech issues

  • Comfortably navigate multiple applications to research solutions

  • Multitask systems while patiently providing step-by-step instructions

  • Work independently with discipline and motivation to succeed in a virtual environment where you work remotely with coworkers and supervisors from the comfort of your home.


What we offer you:

  • Performance bonus opportunities

  • Position as a Transcom employee (not independent contractor)

  • Improved Work / Life balance with paid time off (PTO)

  • Health Benefits for you and your family, including: medical, dental, vision

  • 401(k) Investment options with employer match opportunities

  • 100% work at home, including training

  • Ability to develop your skills and grow your career

  • An opportunity to work for a company passionate about people



  • You must be at least 18 years or older

  • High School Diploma or equivalent

  • Ability to successfully pass a criminal background check

  • Ability to work a minimum of 40 hours a week

  • Ability to work a variety of shifts influenced by current business needs

          (including evenings, weekends, and holidays)

  • Strong computer knowledge, including ability to accurately type 40 wpm

  • Excellent English written and verbal communication skills

  • Courteous & friendly with high level of professionalism

  • Willingness to follow procedures and adhere to policies

  • Ability to multi-task applications while talking to customers on the phone

  • Ability to thrive in a fast paced work environment

  • Able to actively listen to customer needs and demonstrate empathy

  • Previous call center, tech support, and work from home experience preferred

  • Must live and work in one of the following states:

          AL, AR, AZ, CO, FL, GA, ID, IL, IN, IA, KS, KY, LA, MI, MN, MS, MO,

          NE, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI


Home Office Requirements:

  • Secure, quiet, distraction free work environment without any conflicting responsibilities during your scheduled work shift.

          (Conflicting responsibilities may include caring for a family member)     

  • DSL or Cable Internet that is hardwired into a modem/router via Ethernet

          (Dial up, Wireless, or Satellite internet service cannot be used)

                 Minimum download speed 20 Mbps

                 Minimum upload speed 3 Mbps

                 Ping less than 100 ms

  • Wired USB headset for training that can plug into your computer.

  • A compatible noise-canceling headset that can range between $20-$70, depending on the brand. A list of recommended headsets and the required specifications will be provided after your offer.

Transcom will provide an all in one computer and monitor for this position.


About Transcom

Transcom is an innovative global leader specializing in providing outstanding customer experiences. We are passionate about creating smarter people experiences, everyday. We provide customer service, sales, and technical support solutions to some of the biggest international brands via our extensive network of 52 call centers in 21 countries.


We are passionate about people and look forward to meeting you!