Work From Home Retention and Customer Service Representative (Canada)

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 Transcom is proud to be named #16 on the list of the TOP 100 companies offering remote employment in 2019! Are you…

  • Passionate about helping people find solutions?

  • Skilled at conflict resolution in frustrated customer situations?

  • Tired of long commutes and expensive transportation costs?

  • Looking to work from the comfort of your home?

  • Wanting to work for a company that will help you grow your career?


We’re hiring full-time customer service and retention home agents to assist the customers of our global communications client. You’ll work from the comfort of your home while helping inbound callers with their internet, telephone, and TV services. You will answer questions about products and services, assist with customer service inquiries, and find solutions for account issues.


What we offer you:

  • 100% work at home, including training

  • Improved Work / Life balance with ability to earn paid vacation

  • Career growth opportunities

  • Position as a Transcom employee

  • Health Benefits, including: medical, dental, vision

  • An opportunity to work for a company passionate about people




  • You must be at least 18 years or older

  • High School Diploma or equivalent

  • Ability to successfully pass a criminal background check

  • Excellent English written and verbal communication skills

  • Previous call center and work at home experience preferred

  • Sales or Retention experience preferred

  • Cable or Internet industry experience preferred

  • Courteous, friendly and high level of professionalism

  • Ability to calculate basic math concepts

  • Ability to multi-task while talking to customers on the phone

  • Ability to thrive in a fast paced work environment

  • Able to actively listen to customer needs and demonstrate empathy

  • Strong computer knowledge and skill

  • Ability to work 35-44 hours per week

  • Ability to work evenings, weekends, and holidays

  • Must live and work in Ontario, Canada


Home Office Requirements

  • Secure, quiet, distraction free work environment without any conflicting responsibilities during your scheduled work shift. (Conflicting responsibility may include caring for a family member).

  • Reliable DSL or Cable Internet that is hardwired into a modem/router via ethernet (Dial up, Wireless, or Satellite internet cannot be used)

    • Minimum download speed 5 Mbps

    • Minimum upload speed 2 Mbps

    • Ping less than 100 ms

  • Ability to provide a wired USB headset

  • A windows desktop or laptop that meets below requirements:

    • Minimum CPU Clock Speed – 1.5 GHz (1500 mhz)

    • Compatible processor (2 cores of higher)

      • Incompatible Intel processors (Celeron & Pentium D)

      • Incompatible AMD processors (Athlon X2 & Sempron)

      • Mobile Processors (denoted as M) are incompatible

    • Minimum Memory – 4GB RAM

    • Storage – Hard drive must have at least 10GB of free space

    • Ports – Minimum 1 USB 2.0 port


About Transcom

As an innovative global leader specializing in providing outstanding customer experiences, Transcom is passionate about creating smarter people experiences everyday. We provide customer service, sales, and technical support solutions to some of the biggest international brands via our extensive network of 50 working centers in 20 countries.


We are passionate about people and look forward to meeting you!