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Work From Home Technical Support and Customer Service Representative (USA)



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Do you love how technology provides smart ways to keep you connected to the world?

Do you naturally love helping people and solving issues?

Do you want to work for a company that values your hard work and helps you grow your career?

Do you want to find a better work / life balance and work from the comfort of your home?

 

Join the Transcom family and become a Work From Home Agent!

You’ll be the friendly voice of our global communications client who strongly believes everyone and everything in the world can be connected! Their mission is to help create a world where people can stay connected virtually anywhere. In this position you will assist inbound callers with product information, troubleshooting technical issues, billing questions, and customer service issues for their satellite Internet and TV service.

 

We’ve got an exciting career opportunity for you, if you can:

 

  • Effortlessly engage with callers, analyze, & isolate technical issues

  • Comfortably navigate multiple computer systems and applications to research solutions

  • Multitask systems while patiently providing step-by-step instruction to resolve issues

  • Actively listen, provide empathy and overall outstanding customer service

  • Work independently with discipline and motivation to succeed in a virtual environment where you work remotely with coworkers and supervisors from the comfort of your home.

 

Click here to Apply!

 

What we offer you:

  • Performance bonus opportunities

  • Position as a Transcom employee  (not contracted)

  • Improved Work / Life balance with paid time off (PTO)

  • Health Benefits for you and your family, including: medical, dental, vision

  • 401(k) Investment options with employer match opportunities

  • 100% work at home, including training

  • Ability to develop your skills and  growth your career

  • An opportunity to work for a company passionate about people and your success



 

Requirements:

  • You must be at least 18 years or older

  • High School Diploma or equivalent

  • Ability to successfully pass a criminal background check

  • Excellent English written and verbal communication skills

  • Previous call center, tech support, and work at home experience, preferred Courteous, friendly and high level of professionalism

  • Ability to multi-task and navigate applications while talking to customers on the phone

  • Ability to thrive in a fast paced work environment

  • Able to actively listen to customer needs and demonstrate empathy

  • Strong computer knowledge and skill, including ability to accurately type 25 wpm

  • Ability to work a minimum of 32-40 hours a week Ability to work a variety of shifts influenced by current business needs;

          (Your schedule may include evenings, weekends, and holidays)

  • Must live and work in one of the following states:

          AL, AR, FL, GA, ID, IL, IN, IA, KS, KY, LA, MI, MN, MS, MO, NE,

          NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI


 

Home Office Requirements

  • Secure, quiet, distraction free work environment without any conflicting responsibilities during your scheduled work shift.

          (Conflicting responsibility may include caring for a family member).  

  • Reliable DSL or Cable Internet that is hardwired into a modem/router via ethernet

          (Dial up, Wireless or Satellite internet service cannot be used)

    • Minimum download speed 5 Mbps

    • Minimum upload speed 2 Mbps

    • Ping less than 100 ms

  • A windows desktop or laptop computer that meets below minimum requirements:

    • Minimum CPU Clock Speed – 1.5 GHz (1500mhz)

    • Compatible processor (2 cores of higher)

                   Incompatible Intel processors (Celeron & Pentium D)

                   Incompatible AMD processors (Athlon X2 & Sempron)

                   Mobile Processors (denoted as M) are incompatible

    • Minimum Memory – 4GB RAM

    • Storage – Hard drive must have at least 10GB of free space

    • Ports – Minimum 1 USB 2.0 port

  • Ability to provide a wired USB headset and webcam


 

About Transcom

Transcom is an innovative global leader specializing in providing outstanding customer experiences, Transcom is passionate about creating smarter people experiences, everyday. We provide customer service, sales, and technical support solutions to some of the biggest international brands via our extensive network of 52 call centers in 21 countries.

 

We are passionate about people and look forward to meeting you!

 

Click HERE to APPLY!