Transcom awarded Best Cloud Implementation
In the grand finale of the annual Interactions EMEA conference, NICE announced the winners of the CX Excellence Award, five organizations that excelled in the delivery of service and leve...
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Boosting sales through database management
At Transcom Isla Sicilia we set ambitious targets for 2013 in terms of improving productivity and efficiency in the handling of sales campaigns, to help us achieve better results, and con...
Transcom piloting data analysis technology to improve recruiting process
A pilot project that Transcom recently conducted, using data analysis technology developed by San Francisco start-up Evolv, demonstrated the potentially large benefits of using a more sci...