Don Berryman Feb 3rd, 2021 Business & Performance

W@H Is Important, But The Future For CX Is A Hybrid Model


Customer service in 2021 needs to be flexible, agile, and resilient. You need to know that your team will be functional regardless of business continuity challenges. The best way to guarantee this and also to ensure that team members avoid work-at-home fatigue, is to build a blended hybrid model that utilizes the best of both solutions
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