Don Berryman May 28th, 2021

COPC Standards Help Transcom To Consistently Deliver Great CX

One of the ways that Transcom applies system thinking is by maintaining our COPC certification. We strictly follow the COPC guidelines to ensure that all of our contact center teams, including those that work permanently from home, are following an agreed set of principles to ensure high quality customer interactions.
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Don Berryman Feb 17th, 2021 Business & Performance

A VIP Invitation To Our Delivery Center Launch In Colombia

It’s clear that outsourcing will remain important in 2021. Companies are seeking greater resilience after the business continuity crisis of the Covid-19 pandemic last year. But there is a clear move away from global outsourcing - few executives are keen to be spending 15-20 hours on an airplane right now. For American companies, the nearshore option is back in focus again. And they are looking closely at Colombia
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Don Berryman Jan 20th, 2021

Nearshoring Will Be The Key To CX Resilience In 2021

Nearshoring is making a comeback after a quiet 2020 where the focus was mainly on survival. The vaccine rollout is underway so although the pandemic is not quite in the past, we can see light at the end of the tunnel and this means that you need to start planning now for the customer service strategy you want to build in a post-pandemic world.
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Shelli Ryan Oct 18th, 2020 Business & Performance

Have Traditional Banks Lost The Human Touch?

Most customers no longer feel that the bank branch experience is something desirable - in fact waiting in line to be served usually has the opposite effect. But in-person interactions in branches has been the focus for how traditional banks created a bond with their customers. Can they replace this experience?
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