Don Berryman May 28th, 2021

COPC Standards Help Transcom To Consistently Deliver Great CX


One of the ways that Transcom applies system thinking is by maintaining our COPC certification. We strictly follow the COPC guidelines to ensure that all of our contact center teams, including those that work permanently from home, are following an agreed set of principles to ensure high quality customer interactions.
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Shelli Ryan Oct 18th, 2020 Perspectives

Philippines BPO Is Set To Soar Even Higher Post-Covid


The new normal is rather different to the Philippines delivery model of the past, but I believe it has been improved. Depending on the account, we have around 50-80% of our agents back in the contact center so teams are now blended and all include a certain percentage of work at home team members now.
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