Shelli Ryan Oct 18th, 2020 Perspectives

Philippines BPO Is Set To Soar Even Higher Post-Covid


The new normal is rather different to the Philippines delivery model of the past, but I believe it has been improved. Depending on the account, we have around 50-80% of our agents back in the contact center so teams are now blended and all include a certain percentage of work at home team members now.
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